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Welcome to Malleries Help Center
| Shop Owners - To access Member Help Log In to your account, then click Help Files. | | | | | Need Item Information:
To contact the shop owner by going to the item page then click Ask A Question located under INQUIRIES | | | | | | | | Send An Email
Need assistance? Ask a question and let our team know what we can do to help! | | | | | | Browse Knowledgebase
Need an answer fast? Browse our knowledgebase for articles on a broad range of topics. | | | |
| | | | How To Shop FAQ | | How To Order: - Browse Malleries via the categories located on the left or use our search located at the top right of every item page.
- Add the item(s) you are interested in purchasing to your shopping cart.
- Click the Proceed To Checkout button. Login or if you do not have a Malleries account, enter your customer information in the registration form.
- After you have successfully logged into your account, click the red Proceed To Checkout button.
- Verify the items in your cart, then click Continue Checkout
- Select the type of payment you will use to pay for your order and enter your payment information.
- Confirm all your information is correct. Once you confirmed, click the
- onfirm, then click the Submit My Order button.
| Payment Information: Sellers have the ability to accept Visa, MasterCard, American Express, Paypal, Money Order or Money Order. Each seller offer their customers different payment options. These payment options are located on every item page under Checkout or Payment. They can also be found by clicking the Shop Policy link located under the images of the item. | | Shipping and Delivery: Sellers have the ability to accept Visa, MasterCard, American Express, Paypal, Money Order or Money Order. Each seller offer their customers different payment options. These payment options are located on every item page under Checkout or Payment. They can also be found by clicking the Shop Policy link located under the images of the item. | Return Policy: Each seller has their own return policy clearly stated on their Shop Policy page. The Shop Policy is located by clicking the Shop Policy link located directly under the item images. | Sales Tax: Sellers charge local sales tax for customers who are located in their state. The percentage differs state to state. When checking out, Malleries automatically calculates this tax according your shipping address. | | | | Customer Care
If you have a question about an item you will need to contact the shop owner. First go to the page where the item is displayed, then click "Ask A Question" Enter your e-mail address and your question then click send. The owner of the item will receive an e-mail from you. If you are having technical difficulties? Click "Contact Us" to contact our Customer Care Department. |
How Secure Is My Information? | | | |  | | Confidential information including shopper credit card details are encrypted the moment they are transmitted from your web browser. We use Secure Socket Layering (128 bit SSL), the industry-standard encryption technology that ensures safe Internet transmission. When the letters https appear in the URL, the "s" indicates you are in a secure area employing SSL. | | | Can You Tell Me The Value or Give An Appraisal? | | |
We cannot answer questions about the value, worth, authenticity, identification, history, age, or origin, authenticity, markings, pattern or other specifics about an item you have. However, we suggest that you search our site for similar items offered for sale to help you research the answer to your questions, or that you ask a qualified appraiser.
| | How Do I Buy From Malleries Site? | | |
Our software is set up to accept Visa, MasterCard, American Express, Paypal, Check or Money Order. Each shop owner accepts different payment types. The item page states what payment methods the shop owner accepts. The accepted payment methods will be included on the checkout form when you checkout. - To buy an item place the item in your cart by clicking the "Add To Cart" button on the items page.
- You are taken to the Shopping Cart. Make sure there is a checkmark place in the Select box then click "Checkout Selected".
- You are taken to the login page. If you already have an account please login, If you are not registered for an account please do so now. Note:
- Once you are logged into your account or have registered continue through the checkout process entering the Payment Information, Verify Items and Shipping / Payment Information, Submit, Success!
- After you have successfully sent your order you will receive a confirmation email.
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| How Do I Pay For An Item? | | |
When purchasing an item, you are able to enter your method of payment during checkout. If you chose to pay via Paypal, you must click the Paypal payment button and send your payment to complete your transaction. If you chose Check or Money Order, you will be instructed via your confirmation email where to send the payment. Once the payment is sent you will receive a confirmation email. Please print your confirmation and send it along with your payment.
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|  | Visa, MasterCard, Discover 3 Digit Card Verification Number
For your safety and security, we require that you enter your card's verification number. The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number's last four digits. | | | |  | American Express 4 Digit Card Verification Number
For your safety and security, we require that you enter your card's verification number. The American Express verification number is a 4-digit number printed on the front of your card. It appears after and to the right of your card number. |
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| Register For A Buyers Account | Top |
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You can register at any of the following locations on the website: - Click the My Account link at the top of any page of the website.
- Upon checkout of an item, you will be asked for your user name and password. If you have not already registered you will need to do so on this page.
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| Register For A Sellers Account | Top |
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You can register at any of the following locations on the website: - Click the Open An Online Shop link at the top of any page of the website.
- To go directly to the Registration Form Click Here
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| Change Email / Password | Top |
| You can edit your account information including your email address or password by logging into your account. To login: - Click My Account at the top of any page of the website.
- Sign In using your login information.
- Click Edit Your Account
- Make the necessary changes to your password and then click the "Save" button.
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| Change Shipping Address | Top |
| You can edit your account information including your email address or password by logging into your account. To login: - Click My Account at the top of any page of the website.
- Sign In using your login information.
- Click Edit Your Address Book
- Make the necessary changes to your password and then click the "Save" button.
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| Forgot Account Password | Top |
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You can edit your account information including your email address or password by logging into your account. To login: - Click My Account at the top of any page of the website.
- Click Forgot Your Password or Click Here.
- An Email will be sent to the email address your account is registered under.
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